How to register in dubai trade
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Retrieved 10 June Retrieved 11 August History Timeline Geography Government Culture. Grand Mosque Hindu Temple St. Mary's Catholic Church St. Dubai Trade offers following three 3 flexible plans to best suit your business requirements: Unlimited access to all Dubai Trade e-Services for calendar days. What is Dubai Trade Subscription? Dubai Trade subscription is a time based access fee which grants permission to authorized users to use transactional e-Services of multiple service providers rendered through Dubai Trade Portal.
I have subscribed to Dubai Trade Subscription package, however due to business reasons I will not be using Dubai Trade services any more. Can I apply for a refund or transfer my subscription to another company? No, as confirmed before collecting payment, Dubai Trade subscription payment is non-refundable and non-transferable.
Please refer to our Terms and Conditions for more details by clicking here. Can I do subscription payment for a different Dubai Trade registered company? How can I get the payment receipt? How can I check the Validity of my subscription? Can I delete the Vessel Schedule that I uploaded successfully? Where can I download the sample file formats for providing vessel schedule to Dubai Trade?
You can download Vessel schedule file format samples from below location: Can I view only a specific Line that I want to see? How can I download the Vessel Schedule? You can download the search results upon clicking on the respective download icon Excel, Word, and PDF available on top right corner of Vessel Schedules Search Results screen. How can I view all Shipping Lines that service the route I searched?
Click on the Shipping Line tab to view all Shipping Line results found for the destination and the requested date range. How can I view more Shipping Lines that are not displayed in search results? System displays 4 Shipping Line records at a time. If Next, button is not displayed it means that there are only the displayed shipping lines servicing the searched route for the requested date range. How do I know if the file I uploaded is successful?
System will send you an auto generated email along with the File Upload Status. What are the Key feature and benefits of Vessel Schedules eservice? Following are the features and benefits of Vessel schedules eservice: What is Vessel Schedule Search Service?
Vessel Schedules is a service developed and introduced by Dubai Trade to provide information on commercial vessel sailing schedules from Jebel Ali port in Dubai to more than seaports around the world.
This service will help Dubai Trade users to better plan their operations and choose the most convenient dates, routes and vessels for their shipments and make the relevant bookings well in advance. Which format types are accepted by system for uploading vessel schedules? Please write an email to clientrelations dubaitrade. Liaise with your company admin to assign the Vessel Schedule Search service. Can I Modify my search result?
How can avail Virtual Guarantee Account facility. What is Virtual Guarantee Account? Virtual Guarantee Account is a type of Customs credit facility without any collateral from the customer. This facility is exclusively for the usage of Cargo Transfer requests purpose only. What happens if submitting cargo release and cargo receipt is not performed?
What is submitting cargo receipt? Submitting Cargo Receipt is performed against a cleared Cargo Transfer Request done by a Transferee to inform Customs that the cargo has been received physically from the Transferor.
What is submitting cargo release? Submitting Cargo Release is performed against a cleared Cargo Transfer Request done by a Transferor to inform Customs that the physical cargo has been released from their premises. What is a cargo transfer? Cargo Transfer is a Customs procedure to move the consolidated cargo from one Cargo handler to another Cargo handler located in same Customs zone or different Customs zone for the purpose of de-consolidation.
What is a Cargo Transfer Request? A cargo transfer declaration submitted by a declarant or his representative describing the elements identifying the declared cargo and quantity thereof in details according to the provision of the law. How is my DT website? System will pop-up this error message if one of the following entries are incorrect: You are allowed 3 unsuccessful attempts, on the 4th unsuccessful attempt the transaction will be declined and the status will change to Failed.
What is Direct Debit? Direct Debit is a service provided by Banks exclusively to their Internet Banking Users to make online payments. Which Banks can be used for Direct Debit? At present you can use the below banks under Direct Debit: What is e-Dirham card? The e-Dirham is a Payment Tool devised by the Ministry of Finance in order to facilitate collection of Revenues; providing the Government with a Secure Payment Method and providing the public with a convenient payment tool.
What are the different types of e-Dirham Cards? Which ones I can use online? The type of e-Dirham Cards are: What are e-Dirham contact numbers? Please find the below contact information: Where and how do I get e-Dirham card? Abu Dhabi Commercial Bank 2. Commercial Bank of Dubai 4. Union National Bank 5. National Bank of Sharjah 6. Al Mashreq Bank 7. How can I check my balance in e-dirham account?
You can check your e-Dirham balance using the Internet e-Dirham Service via http: How can I top up my e-Dirham card? If I lost my card, what do I do? For the Fixed Value Card: For the Government Client Card: IT can be filled with any amount of money either by paying cash or through Account Transfer. You can call the Customer Service on to take proper action or use the internet to change the Pin Code.
How do I know if the payment was successful? Once the payment is successful, the browser will return to Dubai Trade with the transaction details along with Payment Reference Numbers. What if my internet connection gets disconnected during the payment? Any of the following situations can occur if the Internet gets disconnect: Amount will not be deducted if payment is not confirmed by the Financial Institution and you can re-do the transaction.
For assistance in this scenario you are requested to contact 55 55 54 or e-mail customercare dubaitrade. How secure and confidential are my transactions? These details are transmitted through SSL and cannot be sniffed by anyone else while in transit. Yes, you can change the Card Type on the 2nd page even if it was different from the initial selection.
What is Cancel Order? Cancel Order is a new introduced option for customers to Abort the transaction, this will change the transaction status to Failed. How many modes of payment available and are there any Processing Charges involved? There are three Modes of Payment: What is Dubai Trade Portal?
This single window provides exclusive electronic services to the trading communities aiming to be the online centric hub linking stakeholders through end-to-end trade supply chain. Who can avail the services through Dubai Trade Portal? How do I follow-up for a response for any of my earlier message to Dubai Trade Team? You can either forward your earlier message to the respective Addressee or can compose a new message providing Reference No. How long the message will be available in my Inbox?
The message will always be available in the Inbox until you selectively delete a message. Can I send attachments through the Message Centre? No, you cannot send attachments through the Message Centre. Is there an Inbox size limit? Currently there is no limit and all messages will be available in your Inbox. However, you have the option to retain or delete any message as per your requirement.
No, Message Centre is available for all Dubai Trade users and cannot be disabled. You cannot send any messages to any other user. No, all day-to-day eService issues should be reported to our contact Centre on 55 55 54 or send email to customercare dubaitrade. I have created a Sub-User but cannot find any service after login. What could be the possible reason? You have created the user successfully but have not allotted business services to the user.
Go to Modify User option and select the appropriate user and allocate required services from Select Role and submit the request. Now if the user logs in, he will be able to view the services allotted to him. An employee has left our company. How do I cancel his access on Dubai Trade? As of now you cannot delete a user on Dubai Trade. Our Company Administrator is no longer in employment. I do not have an access to the registered email.
How can I change the email address before resetting the password? Send a request to customercare dubaitrade. Attach the below required documents in order to process your request: You can call Dubai Trade Contact Centre on 55 55 54 or send a request to customercare dubaitrade. How can I change the email of a registered user on Dubai Trade Portal. What do I do if I forget my password?
If you have forgotten your password you can either: Can I change my password? Yes, you can change the password for your User Id. Provide new password and submit your request. You have to logout and login after five minutes with your new password.
What is Sub-User Creation and How to allot the services? Below are the steps to create Sub-User: What is User Management? How do I request for Training on Dubai Trade? Fill the details and select the Training Course that you are looking for. Training department will inform you on the schedule. Whom do I contact if I have a Problem? For any assistance or clarification you can call Dubai Trade Customer Care team on 55 55 54 or send an e-mail to customercare dubaitrade.
What are the working hours of Dubai Trade Customer Care? Are there any restrictions for accessing the Dubai Trade Portal and its services? Access to Dubai Trade portal and services are controlled. There are levels of access control. Secondly control is exercised on which user can access which service and this control is with the Company Administrator.
Is my Information secure on the Dubai Trade Portal? The information on the Portal is secure. A user can view only data relevant to his company. Is Dubai Trade Portal Available 24x7?
Yes, Dubai Trade Portal is available 24x7 to serve your all needs. However, it may be shutdown for maintenance during off-peak hours. All such scheduled maintenance notifications are published on Dubai Trade Notice Board well in advance. Yes you need to have a Mirsal2 code as you will not be able to pass customs bills in Mirsal2 using a Mirsal 1 code. I have recently set up my business in Dubai.
What do I need to have in order to be able to import and export goods with Dubai customs and pass documents online? How can I get a Mirsal2 code? In order to get a Mirsal 2 business code, you need to fill the M2 registration form using the Dubai trade login. Once customs approves your registration you will be assigned a Mirsal 2 business code by them.
Can the Authorized person be different from the Administrator of Dubai Trade? Yes, the Authorized person for Mirsal 2 can be different from the Dubai trade administrator. This message may appear due to the following reasons:.
How will I know if my registration in M2 is approved and how will I get my Business code? On submission of the Mirsal 2 registration form it goes to customs for approval and you get a registration ID and a Validation code. You can trace the status of your registration via the Client Profile - Track Registration service.
Also upon approval you will receive a confirmation from customs along with you M2 Business Code. The message No Certificate found appears if:. Digital Certificate is an electronic method of guaranteeing your identity to others when doing business on the web. How do I apply for a Digital Certificate? Do I have to submit any documents? You can get a digital certificate from Etisalat. You can either apply online by following the link — www.
You have to submit the following documents for the same:. My computer crashed and I have lost my certificate. I have no back up. Can I get a copy for the digital certificate? If you do not have a back up for your certificate you will have to apply for a new digital certificate from Etisalat. This message appears when the digital certificate is not linked to the respective user—id You can link the same via the Client profile — Manage Digital Certificate service — Select Certificate — Request for approval.
The digital certificate will be submitted to customs and once approved by customer you can use the same to pass declarations. The Authorized person has left the company; how do I change details for the same? You can change that by login to Dubai trade using the authorize person credentials and then click on client profile - Change Authorized Person service. How do I add a new user for Mirsal 2? How do I register as a Cargo Handler for M2? In order to register as a cargo handler, you need to select Cargo Handler as one of the business types and later add your premise details in the Facility Information page.
How do I register my Warehouse in M2? In order to register your warehouse details, you need to select Warehouse as the business type and later mention warehouse details in the Facility Information page.
You can view, edit, disable and manage services for a user via the View User Profile service. What is the Track Request service used for? The track request service enables you to keep a track of the various requests made by you. How can I make amendments to my company details? Amendments to your company profile can be done via the Edit tab available in the View Business Profile service.
I am unable to trace my consignee details while passing custom bill in the importer code field? You will be unable to trace agent code for your consignee incase they are not registered for M2 or you are searching with an incorrect spelling. What is the Client Reference Number? A Client Reference number will be useful for declarant to later trace the declaration or for serial wise filling purpose. How can I get the reason of suspension for a suspended declaration?
In order to trace the suspension reason for your declaration — go to Declaration — Track Request, Search for you declaration using the track request number and click on Details. Here you will be able to view the complete reason as well as resubmit declaration with required details. I submitted a declaration with payment method as e-payment; however the system did not ask me for my credit card details?
Declarations with payment method as e-payment get submitted to customs for approval first. Once the declaration shows status — payment pending means declaration approved awaiting payment you can make payment for the same via the Declaration - e-payment service. How can I add service to user for e. This service can be added to a user with Trader representative role or Broker representative role not to authorized person role. I am unable to find my facility code or wrong facility code while processing any frees zone declaration.
What could be the reason? In this case kindly check your facility details by login with your authorized user ID. You can register your facility from new facility option if it has not registered. Click on Select Certificate and click on request approval. If it is renewal, then click on Select Another Certificate. Your new certificate will be submitted for approval to Dubai customs. Please be advised that the error shown below is received only on 2 occasions:.
If multiple certificates are installed on the system and customer selects a certificate with another serial number, the issue will arise as well. Can I register in mirsal II If my visa not yet stamped? No, you can not register if your visa is not yet stamped. How can I amend my authorization if I am importer? You can not amend. You have to remove association first and then submit new association request. What business type should I select if I am holding an industrial license? Select importer industrial , then click on OK then save and select exporter commercial then click on ok then save.
What business type should I select if I am holding professional license? You can only have Importer professional business type. Can I cancel the bill online, if I have passed an incorrect bill or declared wrong information? Yes, once the bill of entry is cleared, you can apply for cancellation online. Can I install digital certificate in multiple computers? Yes, you can install digital certificate in multiple computers if you have back up pfx file. Can I make amendment for the declaration after submission?
Amendment is not allowed if declaration is still under processing. If the declaration is suspended, you can request to update certain information under track request. If the declaration is approved under cleared status, you can apply for amendment online. My clearing agent does all our clearance for us, do we still need to have a Mirsal 2 code and a digital certificate? How can I add my items which have one HS code with different country of Origins?
You have to add the same HS code one by one and declaring different country of origins accordingly. If I processed an incorrect declaration type, and it was suspended, what should I do? Since the declaration processed was incorrect, you can request the CDM department to decline your request, but after you provide them the reason of declining. When my declaration shows that its declined, does it mean its cancelled? It's either this is declined due to non-payment for bills under epayment or you have requested the suspended bill to be declined by CDM.
Do I require Country of Origin certificate when my goods are arriving by Air? If I am temporary exporting my goods for repair purpose and inspection was not reflected on my declaration what should I do? In case the inspection was not given for the goods, you should approach customs inspectors to make the inspection, since that will be required when you return back the goods, to be able to receive return goods exemption.
When am importing goods that requires permit, do I need to get it before importing or after creating the bill? Customs will require in most cases a permit from the authority that restricts the goods imported, so permit must be ready to be given for customs officers online to give you approval on the declaration.
Can I import my personal goods, before getting the residency visa? Yes you can import your personal goods provided that you acquire a letter from your sponsor stating that they will be issuing you a visa. How I can amend my E-payment declaration? Now clients shall henceforth be able to request amendments to their declarations on which the payments were made by e-payment option. Any additional charges applicable on amendment can be paid through the e-payment option.
However, there will be no automatic refunds of excess collections and clients are advised to claim the refund of such excess collections along with their claim for the refund of deposit. Can I pay cancellation charges thru e-payment?